Refund Policy

We want every eligible purchase to be straightforward to reconsider, so this policy explains the return, exchange, and refund process in plain terms.

Return and Exchange Eligibility

You may request a no-reason return within 30 days after receiving the order, and an exchange may be requested during the same period.

Who Pays Return Shipping

For an approved no-reason return, we pay the return-shipping cost and provide the approved return instructions or label. We also pay return shipping when an item is damaged, defective, incorrect, or missing from the shipment, and customers should contact us promptly with the order details.

Exclusions and Preserved Rights

Change-of-mind returns are unavailable for customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products. These exclusions do not reduce any remedy available for merchandise that is damaged, defective, incorrect, or missing.

Refund Timing and Cancellation

After approval and any required inspection, the refund is issued to the original payment method within 5–10 business days; a bank or card issuer may need additional posting time. A cancellation request can be considered before shipment; once dispatch has occurred, the order is handled under this Refund Policy.

Merchant Information

Store: Nalgene
Email: Support@Nalgexar.shop
Phone: 6202533557
Business address and default return address: 2113 S Secretariat Way, Nampa, Idaho, 83686, United States